The Best in the Business
Manufacturing is a competitive, image conscious and highly visible business that demands simplicity.Everyone at Biner Ellison understands this, and we want to make sure that our customers and their investments are well taken care of.
Biner Ellison’s has local service, installation, and training provided through the AFO network. This means little to no waiting for a service technician and minimal machine downtime.
Localized attention to customer’s specific needs: with 100,000 sqr.ft. of warehouse space, home to our multi-million dollar local inventory (US), combined with our factory part-exchange policy for warranty issues, means Biner Ellison can deliver next-day replacement on almost any non custom part.
Superior tech support optimised by customer specific QC pictures, exploded view diagrams, and etched or numbered standardize parts.
Better than 95% “First Call Completion” to get your machine up and running. This is accomplished with stocked service vehicles, local parts inventories, and next-day parts exchange.
Factory-certified technicians are dedicated exclusively to servicing Biner Ellison equipment.All service technicians are tested and recertified annually and participate in ongoing hands on training.
Biner Ellison’s published pricing means that our customers know that they are receiving reasonably priced parts and machinery across our network.Product guide, spec sheets, price lists, or a tour of our factory show room is always available.
Biner Ellison warrants that its machinery will be free of defects in materials and workmanship and will replace or repair any non-wear part(s) free of additional charge should there be a factory defect, provided it is discovered and reported in writing within one year of receipt of goods.
Extended warranties and specialize service plans are available.